Implementation & Customer Success Specialist

Are you excited by the idea of helping customers bring cutting-edge IoT technology to life? We’re looking for someone who thrives at the intersection of technology, customer experience, and hands-on problem solving.

As our Implementation & Customer Success Specialist, you’ll guide customers through the entire journey—from the moment their system is prepared and shipped, to installation, onboarding, and long-term follow-up. Your work ensures that every customer gets a smooth, confident start and continues to receive great value from our solutions.

What You’ll Be Doing

You’ll play a central role across several key steps in our delivery process:

✔ System Preparation & Handover
Work closely with our internal team to understand system configuration, testing results, and customer requirements before delivery.

✔ Customer Onboarding & Training
Host friendly intro sessions where you walk customers through the setup, provide clear training, and help them feel ready for installation—whether they do it themselves or choose onsite installation.

✔ Installation Support
Collaborate with customers to ensure the installation goes smoothly. This includes guiding “customer-installs” and participating in onsite installations when needed.

✔ Documentation & Setup Guides
Provide clear configuration documentation and practical guidance tailored to each customer’s environment.

✔ Post-Installation Follow-up
Check in shortly after installation to ensure everything is operating as expected, answer questions, and assist with troubleshooting.

✔ Long-term Customer Success
Stay connected through regular meetings and proactive support—helping customers get the most out of our IoT platform and building strong, long-lasting relationships.

Who You Are

• You enjoy working directly with customers and helping them succeed.
• You’re structured, reliable, and good at explaining technology in simple, friendly terms.
• You’re comfortable juggling both technical tasks and relationship-building.
• You’re motivated by seeing your work directly impact customer satisfaction and product adoption.

Why Join Us

• You’ll be part of a fast-growing Norwegian tech company aiming for global reach.
• You’ll work with modern IoT and cloud solutions shaping real-world impact.
• You’ll have responsibility, autonomy, and direct influence on how we scale our customer operations in Europe and the US.
• And—importantly—you’ll join a supportive team that values learning, curiosity, and practical problem-solving.

The position is based in Trondheim and reports to COO.